TERMS AND CONDITIONS OF SERVICE

Last updated: February 19, 2025

 

1. PREAMBLE
These general terms of service ("GTS") define the rights and obligations of Concierge Privé and its clients in the context of high-end stewardship services, seasonal rental management, private concierge and tailor-made activity and service packages.

2. DEFINITIONS

• Concierge Privé: The company providing the services defined below.

• Client: Any natural or legal person using the services of Concierge Privé.

• Services: All services provided by Concierge Privé, including but not limited to property management, vacation rental management, private concierge and the organisation of packaged and tailor-made activities.

3. PURPOSE OF THE SERVICES
Concierge Privé offers its clients tailor-made services aimed at ensuring the management and proper functioning of their second homes, as well as organising their stay with complete peace of mind. Our services include:

• Property management and maintenance (monitoring, maintenance, Set up before arrival, cleaning, management of stakeholders, etc.).

• All-inclusive management of vacation rentals (welcoming guests, concierge service, maintenance, etc.).

• Private concierge (restaurant bookings, transportation, house staff, etc.).

• The organisation of tailor-made activities and experience.

4. TERMS OF SUBSCRIPTION AND EXECUTION
4.1. Any service request is the subject of a tailor-made proposal, accepted by the customer before execution.
4.2. The services are carried out in accordance with the offer validated by the customer.
4.3. Some services may be subject to the availability of partners or external service providers.

5. PRICES AND PAYMENT CONDITIONS
5.1. Prices are communicated upon estimate and vary depending on the services requested.
5.2. A deposit may be requested upon confirmation of the service.
5.3. The balance is payable according to the terms agreed between the parties.
5.4. Any late payment will result in penalties in accordance with current regulations.

6. CANCELLATION AND MODIFICATION
6.1. Any cancellation request must be notified in writing.
6.2. In the event of late cancellation, charges may be applied depending on the specific conditions of the service booked.
6.3. Any modification is subject to acceptance and availability by Concierge Privé.

7. RESPONSIBILITIES
7.1. Concierge Privé undertakes to provide its services with professionalism and diligence.
7.2. Concierge Privé cannot be held responsible for failures attributable to third-party service providers in the context of a connection and not a direct contract.
7.3. The customer undertakes to provide all information necessary for the proper execution of the services.

8. CONFIDENTIALITY
Concierge Privé undertakes to respect the confidentiality of the information communicated by the client as part of the services.

9. APPLICABLE LAW AND DISPUTES
These General Terms and Conditions are governed by French law. Any dispute relating to their execution will be submitted to the competent courts.

10. ACCEPTANCE OF CONDITIONS
Validation of a quote or reservation of a service implies unreserved acceptance of these General Terms and Conditions.